Routine Messages

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Textbook: Business Communication opens in new window, Chapters 9 and 10
Chapter 9 is about various routine business communications, whereas Chapter 10 covers persuasive messages. As you read these chapters, consider the following questions:

  • What considerations should you make when reviewing for routine messages? What are your primary goals?
  • What are the basic components of most persuasive messages?
  • How does credibility form a basis for persuasion? How do tone and style of persuasive messages impact their persuasiveness?

Article: Back Channels in the Boardroom: How to Prevent Side Conversations between Directors from Blocking Progress opens in new window
Review this Harvard Business Review (HBR) article to examine clear rules of engagement for side conversations and their associated benefits and dangers among senior leadership.
Harvard Business Publishing does not allow direct linking to Harvard Business Review articles from learning management systems. To locate this article, click on the article’s title. This will open the search page for the Business Source Ultimate database. Type in the article title “Back Channels in the Boardroom: How to Prevent Side Conversations between Directors from Blocking Progress” and click the Search button. This will bring up the article’s record and link to its text. Use the HTML Full Text or PDF Full Text link to open and read the article.

Additional Support (Optional)

LearnSmart Self Study opens in new window: Chapter 9 and Chapter 10
In addition to the required reading, you may choose to complete the optional self-study questions associated with Chapters 9 and 10 by clicking the Questions tab within the interactive e-book links.