Business Communication

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Textbook: Business Communication opens in new window, Chapters 2 and 3

Chapter 2 is about interpersonal communication and emotional intelligence. Chapter 3 explores team communications and difficult conversations. As you read these chapters, consider the following questions:

  • What barriers are there in terms of the interpersonal communication model?
  • The active listening process contains six steps; which are most critical?
  • How can the image of leadership be a barrier to active listening?

Plan the Work: Strategic Communication Planning for Not-for-Profit Organizations PDF opens in new window (pp. 12–16)
This handbook covers many elements of a strategic plan and is to be used as a guide throughout the course.

Communications in the Workplace opens in new window
“No matter how good one’s technical skills or how innovative one’s ideas, if not communicated clearly to others, they are irrelevant. Employees today need to be able to effectively communicate within the organization to each other, their bosses, and their subordinates, as well as outside the organization to customers or clients and vendors.”

This article informs this module’s discussion question.

Additional Support (Optional)

LearnSmart Self Study opens in new window: Chapter 2 and Chapter 3
In addition to the required reading, you may choose to complete the optional self-study questions associated with Chapters 2 and 3 by clicking the Questions tab within the interactive e-book.